Travel Insurance Discount Travel
For travel insurance enquiries not answered by our online quote form, or for queries relating to your booking, a cancellation or an amendment, please use the following contact details:
Welcome to the Essential Travel Limited Contact Centre.
Customer Services:
Telephone: 0870 343 0014
Fax: 0871 750 1653
Postal Address:
Essential Travel Limited
Princess Caroline House
1 High Street
Southend on Sea
SS1 1JE
Our call centre operates
Monday 8am to 8pm
Tuesday 8am to 8pm
Wednesday 8am to 6pm
Thursday 8am to 8pm
Friday 8am to 5pm
Saturday 9am to 4pm
All calls made on our telephone numbers are charged at National Call Rate.
We aim to give all our customers a first class service and we are committed to following the standards of the Financial Service Authority.
If you are not happy with our service, please write to;
The Customer Services Manager,
Essential Travel Limited
Princess Caroline House
1 High Street
Southend
Essex
SS1 1JE
If this does not resolve your problem, please write to;
If this does not resolve your problem, please write to, you can ask the Financial Ombudsman Service (FOS) to review your case. Please
contact;
FOS,
South Quay Plaza 2,
183 Marsh Wall,
London
E14 9SR
The FOS can deal with most complaints about your insurance policy. Referral to the FOS will not affect you're your legal rights to take action against us.
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